Know exactly who opened the message you sent.
Bitli gives every customer in a campaign their own short link on your own domain. When someone opens it, the click is attributed to that customer — not to an anonymous total.
Reviewed organisations only · your own branded domain · no customer data resold, ever
- Customer
- CUST-88213
- Opened
- 09:47 · iPhone · Safari
- Attributed
- utm_id=CUST-88213
- Classified
- Human
- Under 15 msRedirect at the edge, 95th percentile
- 10,000Links generated per upload, in seconds
- AES-256-GCMDestinations and customer IDs encrypted at rest
- ZeroRaw IP addresses stored, by design
Built for teams who message customers by name
Campaign tools count clicks. They rarely tell you which customer made them, and they count the messaging app's own preview as a person. This does both properly.
One link per customer
Every recipient gets a unique short link carrying their own customer reference. A click tells you who, not just how many.
Previews don't count as people
WhatsApp, Slack and search-engine previews fetch links before anyone taps them. Those are flagged automatically, so your open rate reflects real customers.
Change the destination after sending
Point a live campaign somewhere new and the next click follows it. Rename a link and the old address keeps working.
Exports your CRM can read
Download who clicked, when, on what device. The summary file marks everyone who did not click — your retargeting list, ready to upload.
Your domain, not ours
Links carry your own hostname with an automatic certificate. Customers recognise the sender before they tap.
Campaigns side by side
Compare open rates, time to first click, the hours your audience responds, and which source and channel earn their attention.
Three steps, once per campaign
Your CRM already produces the list. Bitli turns it into links and hands it straight back.
Upload your list
A spreadsheet exported from your CRM: the page you want people to reach and each customer's reference. Columns are matched automatically and checked before anything is created.
Send with your links
Download the same file with a short link added to every row, then send it through your existing SMS, WhatsApp or email provider. Nothing about your sending changes.
See who opened it
Clicks appear within seconds, attributed to the customer and separated from automated previews. Export the result for your CRM whenever you need it.
Handling customer references carefully is the product
Bitli is used for regulated communications, so the defaults are conservative. Read the full privacy notice.
- Encrypted at rest. Destination addresses and customer references are stored under AES-256-GCM. A stolen copy of the database reveals neither.
- No raw IP addresses. An address is converted to a one-way value at the moment of the request. Only that value is kept, purely to tell repeat automation from a person.
- No cookies, no third parties. Opening a link sets nothing on the device and loads no advertising or tracking scripts.
- Your data stays yours. Nothing is aggregated across customers, sold, or used to build audiences. Delete a campaign and its links stop resolving.
- Access you control. Named accounts with roles: some colleagues run campaigns, others only read reports and never see customer references at all.
Tell us about your messaging, and we'll send a joining link
Bitli is provisioned for one organisation at a time, with your domain and your accounts set up before you start. Every request is read by a person.
Before you ask
Can anyone create a link on this domain?
No. There is no public sign-up, and no way for someone outside your organisation to add a link. Bitli is provisioned for one named organisation at a time, and every link on a domain belongs to that organisation's own campaigns.
Do links work on our own domain?
Yes, and that is the normal setup. You point a hostname such as go.yourcompany.com at the service, the certificate is issued automatically, and every link in your campaigns carries it.
What happens to a link after a campaign ends?
You can pause or retire links at any time. A retired link shows a short notice instead of resolving, so an old message can never send someone to a page you have taken down.
Can you see our customers' personal data?
The system stores the destination address and the customer reference you supply, both encrypted. Names, phone numbers and anything else in your upload are never sent to us — they stay in the file you downloaded.
How quickly do clicks appear?
Within about five seconds. Redirects never wait on the reporting write, so a customer's experience is a single fast hop to your page.
What do we need before starting?
A hostname you control, a list from your CRM with a customer reference per row, and the page you want people to land on. Setup is usually the same day.